Privacy Policy
Table of Contents
Your Privacy Matters
At Tickeitng, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our online travel agency services.
Quick Summary: We only collect information necessary to provide our travel booking services, never sell your personal data, and give you full control over your information.
1. Privacy Overview
Data Minimization
We only collect data that's necessary for booking and improving our services.
Transparency
Clear information about what data we collect and how we use it.
Your Control
You have full control over your personal information and privacy settings.
Our Commitment
- We never sell your personal information to third parties
- We use industry-standard security measures to protect your data
- We comply with GDPR, CCPA, and other privacy regulations
- We provide clear opt-out options for marketing communications
2. Information We Collect
Personal Information
Account Information
- Name and contact details
- Email address and phone number
- Date of birth
- Password (encrypted)
Travel Information
- Passport and travel document details
- Travel preferences and history
- Special assistance requirements
- Emergency contact information
Payment Information
Security Note: We use secure payment processors and do not store complete credit card numbers on our servers. Only the last 4 digits are retained for reference purposes.
- Billing address
- Payment method type
- Last 4 digits of card number
- Transaction history
Technical Information
Device Information
- IP address and location
- Browser type and version
- Device type and operating system
- Screen resolution
Usage Information
- Pages visited and time spent
- Search queries and filters used
- Booking patterns and preferences
- Customer service interactions
3. How We Use Your Information
Service Provision
- Process and manage your bookings
- Communicate booking confirmations and updates
- Provide customer support
- Handle payments and refunds
Account Management
- Create and maintain your account
- Authenticate your identity
- Provide personalized recommendations
- Save your preferences and history
Communication
- Send booking confirmations and receipts
- Provide travel updates and alerts
- Send promotional offers (with consent)
- Respond to inquiries and support requests
Legal & Security
- Comply with legal obligations
- Prevent fraud and abuse
- Enforce our terms of service
- Protect user safety and security
4. Information Sharing
Important: We never sell your personal information to third parties for marketing purposes.
Travel Suppliers
We share necessary information with airlines, hotels, and other travel providers to complete your bookings.
- Passenger names and travel document details
- Contact information for booking confirmations
- Special requests and preferences
- Payment confirmation (not full payment details)
Service Providers
We work with trusted partners to provide our services:
- Payment processors
- Customer support platforms
- Email service providers
- Analytics and marketing tools
- Cloud hosting services
- Security and fraud prevention
- Data backup and recovery
- Legal and compliance services
Legal Requirements
We may disclose information when required by law or to protect our rights:
- Government agencies and law enforcement
- Court orders and legal proceedings
- Regulatory compliance requirements
- Protection against fraud and abuse
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and provide personalized services.
Essential Cookies
Required for basic website functionality:
- Session management
- Security and authentication
- Shopping cart functionality
- Form data retention
Performance Cookies
Help us understand how you use our site:
- Page load times and errors
- Popular pages and features
- User journey analysis
- Site optimization data
Functional Cookies
Remember your preferences and settings:
- Language and currency preferences
- Search filters and sorting
- Recently viewed items
- Accessibility settings
Marketing Cookies
Deliver relevant advertisements (with consent):
- Personalized offers
- Retargeting campaigns
- Social media integration
- Third-party advertising
Cookie Control: You can manage your cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may affect site functionality.
6. Data Security
Technical Safeguards
- SSL/TLS encryption for data transmission
- AES-256 encryption for stored data
- Regular security audits and penetration testing
- Secure cloud infrastructure with AWS/Azure
Access Controls
- Multi-factor authentication for staff
- Role-based access permissions
- Regular access reviews and audits
- Secure API endpoints with rate limiting
Operational Security
- Employee security training programs
- Incident response and breach procedures
- Regular data backups and recovery testing
- Vendor security assessments
Compliance Standards
- PCI DSS for payment processing
- SOC 2 Type II certification
- ISO 27001 information security
- GDPR and CCPA compliance
Data Breach Response: In the unlikely event of a data breach, we will notify affected users within 72 hours and provide clear information about the incident and steps being taken.
7. Your Privacy Rights
You have several rights regarding your personal information. These rights may vary depending on your location and applicable privacy laws.
Access & Portability
- Request a copy of your personal data
- Download your data in a portable format
- View your data processing activities
Correction & Updates
- Correct inaccurate information
- Update your personal details
- Complete incomplete data
Deletion & Restriction
- Request deletion of your data
- Restrict processing activities
- Object to certain data uses
Consent & Preferences
- Withdraw consent at any time
- Opt-out of marketing communications
- Manage cookie preferences
How to Exercise Your Rights: Contact our privacy team at privacy@Tickeitng.com or use the privacy controls in your account settings. We will respond to your request within 30 days.
Last updated: May 26, 2025