Terms & Conditions
Table of Contents
Welcome to ticketing
These Terms and Conditions govern your use of ticketing's online travel agency services. By accessing or using our platform, you agree to be bound by these Terms. Please read them carefully before making any bookings.
1. Acceptance of Terms
By using ticketing's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
- You must be at least 18 years old to use our services
- You are responsible for ensuring all information provided is accurate
- These terms may be updated periodically with notice
2. Definitions
'Platform'
ticketing website and mobile applications
'Services'
Travel booking and related services provided
'User'
Any person using our platform or services
'Supplier'
Airlines, hotels, and other travel service providers
3. Booking & Reservations
Booking Process
- All bookings are subject to availability and confirmation
- Prices may change until payment is completed
- You will receive a confirmation email upon successful booking
- Special requests are not guaranteed and subject to supplier approval
Booking Modifications
Changes to bookings are subject to supplier policies and may incur additional fees. Some bookings may be non-modifiable.
4. Payment Terms
Accepted Payment Methods
- Major credit cards (Visa, MasterCard, Amex)
- Debit cards
- PayPal
- Bank transfers (for certain bookings)
Payment Security
- All payments are processed securely
- We use industry-standard encryption
- Card details are not stored on our servers
- PCI DSS compliant payment processing
Important: Full payment is required at the time of booking unless otherwise specified. Currency conversion fees may apply for international transactions.
5. Cancellation & Refunds
Cancellation Policy
Cancellation terms vary by supplier and booking type. Please review the specific cancellation policy for each booking before confirming.
Free Cancellation
Available for select bookings within specified timeframes
Partial Refund
Cancellation fees may apply depending on timing
Non-Refundable
Some promotional rates are non-refundable
Refund Processing
- Refunds are processed to the original payment method
- Processing time: 5-10 business days
- Service fees may be non-refundable
6. User Responsibilities
Travel Documentation
- Valid passport and visas (where required)
- Travel insurance (recommended)
- Health certificates and vaccinations
- Compliance with destination entry requirements
Accurate Information
You must provide accurate and complete information for all travelers, including correct spelling of names as they appear on travel documents.
Prohibited Activities
- Making false or fraudulent bookings
- Using the platform for illegal activities
- Attempting to circumvent security measures
- Sharing account credentials with others
7. Limitation of Liability
Important Notice: ticketing acts as an intermediary between you and travel suppliers. We are not responsible for the actual provision of travel services.
Service Limitations
- We are not liable for supplier failures or service disruptions
- Flight delays, cancellations, or schedule changes
- Hotel overbooking or service quality issues
- Force majeure events (natural disasters, strikes, etc.)
Maximum Liability
Our total liability for any claim shall not exceed the total amount paid for the specific booking in question.
Last updated: May 26, 2026